Niveen Al Alami is a highly experienced nursing professional and case management specialist with a strong background in clinical care, leadership, and healthcare operations. She holds a Bachelor of Science in Nursing (BScN) from the University of Wollongong, a Case Management Certificate from the American Academy of Case Management (AACM), is a Certified Clinical Documentation Improvement (CDI) specialist, and earned a Diploma in Health Administration from Notting Hill College, UK.
Niveen began her healthcare career as the Team Leader for the Department of Health’s Cardiovascular Risk Factor Screening Program in 2004. In 2005, she joined Sheikh Khalifa Medical City (SKMC) as a surgical staff nurse before advancing to the role of Charge Nurse in Interventional Radiology. During this time, she obtained advanced certifications including ACLS and PEARS, and served as a Basic Life Support (BLS) Instructor at SKMC from 2006 to 2020.
In December 2012, Niveen transitioned into Case Management at SKMC, where she gained extensive experience across multiple specialties, including surgical, medical, pediatric, ICU, and PICU inpatient services. In 2016, she played a key role in establishing case management services within the Emergency Department (ED).
During the COVID-19 pandemic, Niveen demonstrated strong leadership as the Team Leader for the Operational Center in SKMC’s Emergency Department. In 2023, she returned to inpatient care, supporting both the Coronary Care Unit (CCU) and Pediatric Intensive Care Unit (PICU), where she continues to contribute her expertise.
Niveen is recognized for her multidisciplinary experience, leadership capabilities, and commitment to improving patient care outcomes across diverse healthcare settings.

Dedicated and compassionate Nursing Case Coordinator with extensive experience in neonatal nursing and care coordination. Currently serving as a Nursing Case Coordinator at Corniche Hospital since November 2024, facilitating patient care coordination, discharge planning, multidisciplinary collaboration, and continuity of care for neonatal patients and their families.
I have extensive experience in neonatal nursing, worked in NICU at Corniche Hospital since February 2017, gaining substantial experience in the management of critically ill and high-risk neonates. Skilled in family-centered care, patient advocacy, discharge planning, interdisciplinary communication, and supporting families through complex neonatal journeys.
Committed to delivering high-quality, evidence-based care while ensuring seamless coordination between healthcare teams, patients, and families to achieve optimal clinical outcome

A dedicated and accomplished registered nurse from the UK, having gained a bachelor’s degree in nursing studies in 1996. She went on to specialize in adult oncology where her main expertise lies. Raj undertook subspecialty courses in oncology and chemotherapy administration and teaching and assessing of nursing students. Initially came to the UAE in 2008, where she was team leader in the Adult Oncology Unit. She is now a fully dedicated Senior Case Manager/Coordinator since 2013 (13 years)
Her specific specialization within Case Management is in Pediatrics although she is expert in all specialties.
Raj has contributed to the first ever Case Management Academy Program within Tawam Hospital, being an organizing committee member. Her specific roles for the Academy were within the selection process of candidates, general organizing of the course, course set up and teaching. She also is preceptor to future Case Managers/Coordinators at Tawam Hospital and the Al Ain Region.
Raj is presently involved in pediatric case management related projects. Her case management knowledge extends to Case Management KPI’s and analysis of data. She is interested in all aspects of Case Management from optimizing UM, delivering patient centered care that aligns with the organizational goals of the hospital and wider network and is committed to advancing case management practices, fully supporting the delivery of efficient healthcare services.
Outside of work, Raj enjoys spending quality time with her family, cooking sumptuous Indian dishes and travelling. These activities help her achieve a quality professional and personal life balance.

Senior Clinical Case Coordinator, Salma Rehabilitation Hospitals (SEHA) – Abu Dhabi, UAE
Ahmad is a Senior Clinical Case Coordinator with over 20 years of healthcare experience. He collaborates with multidisciplinary teams to develop and implement care plans, oversee patient flow, and coordinate referrals, admissions, and discharges, while ensuring compliance with DOH regulations and advocating for patient safety and rights.
He holds a Master’s in Healthcare Management from Anglia Ruskin University, UK, and has a strong background in nursing, healthcare operations and education. Ahmad is certified in case management, including the AIHCP Case Management certification, and advanced life support, and actively contributes to quality improvement initiatives. He is committed to enhancing patient outcomes and operational efficiency.

Fatma Hassan is an experienced healthcare professional with over 25 years in the field. She holds a bachelor’s degree in nursing sciences and has been a Certified Clinical Case Manager since 2019.
She currently works as a Senior Case Coordinator at Sheikh Khalifa Medical City in Abu Dhabi, with over 13 years of experience in case management.
Fatma is an active member of the case management team, facilitating patient care across the continuum from inpatient to outpatient settings. She works closely with multidisciplinary teams, including financial services and social workers, to secure appropriate funding and support resources to meet patients’ needs.
Fatma collaborates closely with multidisciplinary teams to ensure smooth care transitions and is committed to improving patient outcomes and delivering patient-centred care

Sharifa Alyassi , Holds Master Degree in Health Care management ,. A Certified case coordinator at STMC hospital AlAin, with more than 3 years of experience in Case management.

Jacqueline Yammine, DNP, RN, is the Director for the Case Management Department and Patient and Family Education Program at Cleveland Clinic Abu Dhabi. She was the first case manager to join pre-operational CCAD in August 2014. Between 2005 and 2014, she was a Case Manager in a community health services center in Montreal, Quebec, Canada. Between the years 2000-2004, she worked in UAE hospitals. She is a holder of Doctorate in Nursing Practice from Case Western Reserve University (USA). She earned her BSN from the American University of Beirut (Lebanon) and an MN from Athabasca University (

Nema Samatar, is a strategic healthcare leader with over 20 years of international experience spanning clinical practice, healthcare management, and operational excellence across the UK and UAE. She holds a Bachelor’s Degree in Nursing from the University of Bedfordshire, UK, and a Master of Science in Healthcare Management.
Since joining Specialized Rehabilitation Hospital in 2020 as Senior Case Manager, Nema has successfully established and led the Case Management Department, driving patient-centered care, service innovation, and enhanced patient outcomes. In 2025, she further expanded her leadership impact by founding and managing the Social Work Department, strengthening integrated clinical and psychosocial care.
She is recognized for leading transformation, quality improvement, and multidisciplinary collaboration, Nema is committed to advancing healthcare excellence and creating lasting value for patients, healthcare professionals, and communities.”

Ms. Bushra Ali Alnaqbi is a dedicated Case Manager at Sheikh Shakhbout Medical City (SSMC) with over 18 years of experience in the healthcare sector, including more than 9 years specializing in case management. She holds a Bachelor of Science in Nursing (BSN) and a Master’s degree in Quality and Business Excellence (MSQBE).
Ms. Bushra is highly experienced in care coordination, patient advocacy, and discharge planning, with a strong focus on improving patient outcomes and ensuring continuity of care. She is also certified in case management and clinical documentation improvement, reflecting her commitment to maintaining high standards in healthcare quality, compliance, and operational excellence.

Senior Clinical Case Coordinator, Salma Rehabilitation Hospitals (SEHA) – Abu Dhabi, UAE
Ahmad is a Senior Clinical Case Coordinator with over 20 years of healthcare experience. He collaborates with multidisciplinary teams to develop and implement care plans, oversee patient flow, and coordinate referrals, admissions, and discharges, while ensuring compliance with DOH regulations and advocating for patient safety and rights.
He holds a Master’s in Healthcare Management from Anglia Ruskin University, UK, and has a strong background in nursing, healthcare operations and education. Ahmad is certified in case management, including the AIHCP Case Management certification, and advanced life support, and actively contributes to quality improvement initiatives. He is committed to enhancing patient outcomes and operational efficiency.

Experienced Senior Case Manager with a strong clinical and operational background in post-acute care, long-term care (LTC), and interfacility coordination within Amana Healthcare and stakeholders. Holds a Bachelor of Nursing and a Master of Business Administration (MBA) from Anglia Ruskin University, UK, combining clinical expertise with advanced management and leadership skills.

I am a Senior Case coordinator at SKMC. I have been working in this role for last 14years. I am involved in discharging very complex patients from PICU. I am also the Education Link for Case Management Department in SKMC.

Dr. Ahmed Yahya Ayoub earned his PhD in Nursing Science, specializing in Case Management, from the University of Pretoria, South Africa, in 2026. He previously obtained a Master’s degree in Nursing Administration from Zarqa University, Jordan, in 2021, Studying in Oncology Nursing at The Hashemite University, Jordan, in 2012.

With over 19 years of nursing experience, Dr. Ayoub has held a range of clinical, leadership, and case management roles, including Senior Charge Nurse at King Hussein Cancer Center and Case Manager at Al Dhafra Hospital. He currently serves as a Case Manager at Sheikh Shakhbout Medical City (SSMC), Abu Dhabi, United Arab Emirates.

Dr. Ayoub is a certified Basic Life Support (BLS) Instructor through the American Heart Association (AHA), a Fellow of the American Academy of Case Management (FAACM), and a DAISY Award recipient. His research interests include work engagement, nurse case management, oncology nursing, nursing leadership, and healthcare quality improvement. He has authored 12 peer-reviewed publications and has actively contributed to national and international conferences as a speaker and moderator.

Nour is originally a graduate of Jordan University in 2006 with a Bachelor’s Degree in General Nursing. Nour is American Board-Certified in Nursing Case Management (RN-BC) since Oct 2019 from ANCC (American Nurses Credentialing Center), and AHIMA International CDI specialist Jan 2020, Certified Manager from American Institute of Business & Management Sep 2021, had her Master Degree of Science in Health Care Management May 2022.
Nour had 19 years of experience, with 11 of those years at Corniche Hospital.
Nour has an interest placing the patient in the appropriate level of care needed and improving the journey of Neonatal Intensive parents in terms of next level of care and whole experience.